Customer Care Assistant

Posted on 2017-06-09 12:28

Opening: Columbia Asia Hospital - Sarjapur Road
Job Description:

Key areas of responsibility:

Assists patients with information and provides necessary services upon their arrival or departure from the hospital.


Main Job Tasks

  • Provides general information on services offered by the hospital.
  • Directs guests, patients, relatives and vendors to the appropriate departments or staff.
  • Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.
  • Is responsible for the console
  • Handles all external & internal incoming calls across the hospital.
  • Telephonic appointments for consultants are taken.
  • Takes messages for staff & consultants.

Is responsible for outpatients :

  • Registers patients / customers,
  • Screen patients and assign to the appropriate consultants
  • Accompanies/directs patients to various departments/nursing stations.
  • Moves charge sheets to various departments.
  • Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients:

  • Admissions from OPD & ER / Emergency Admissions.
  • Getting the consent form signed by the inpatient relatives.
  • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, café, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
  • Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
  • Visits patient rooms on a daily basis.
  • Heath screens
  • Assists in the health check for corporate/non corporate.


  • Compiles and monitors bed status reports.
  • Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
  • Ensure visitors adhere to the companies visiting hours.  
  • Arranges for baggage handling and other services requested by patients and relatives.
  • Assists patients with wheel chair or any other requirements.
  • Arranges for incoming and outgoing courier/letters to be dispatched.
  • Assists in camps, health check programs, CMEs etc.
  • Participates in educational programs and in-service meetings


Supplementary Position Guidelines:

Position Reports to : Customer Care Manager

Personnel reporting to the Position:

Direct reports: Nil

Indirect reports: Nil


Main stakeholders

External : Patients, Patient relatives

Internal : Staff & Consultants

Experience: 1-3 years

Any Graduate with relevant experience


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