Customer Care Assistant

Posted on 2013-05-11 11:16

Opening: Columbia Asia Hospital - Hebbal
Job Description:
Main Job Tasks Provides general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Is responsible for the console • Handles all external & internal incoming calls across the hospital. • Telephonic appointments for consultants are taken. • Takes messages for staff & consultants. Is responsible for outpatients ; • Registers patients / customers, • Screen patients and assign to the appropriate consultants • Accompanies/directs patients to various departments/nursing stations. • Moves charge sheets to various departments. • Ensures that bills are paid and medicines are collected. Is responsible for Inpatients ; • Admissions from OPD & ER / Emergency Admissions. • Getting the consent form signed by the inpatient relatives. • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, café, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
Experience: 1-3 years

Graduate in any discipline


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